Login       My Wishlist
  My Cart
$0.00 / 0 items
 
Spring Brook Audio
The Best Audio Books on the Web
 
International Access
Global Shipping Options Available
  Our Catalog   Business & Money   Processes & Infrastructure   Customer Relations

A Complaint Is a Gift, Second Edition: Recovering Customer Loyalty When Things Go Wrong


A Complaint Is a Gift, Second Edition: Recovering Customer Loyalty When Things Go Wrong by Blackstone on Brilliance Audio at Spring Brook Audio. Hurry! Limited time offer. Offer valid only while supplies last. Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization


Product Description

Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers-even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints on the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.

Additional Information

Manufacturer:Blackstone on Brilliance Audio
Publisher:Blackstone on Brilliance Audio
Studio:Blackstone on Brilliance Audio
UPC:191091717707
EAN:9781721332625
Item Size:0.5 x 6.75 x 6.75 inches
Package Size:5.25 x 0.5 x 0.5 inches

A Complaint Is a Gift, Second Edition: Recovering Customer Loyalty When Things Go Wrong by Blackstone on Brilliance Audio

Buy Now:
A Complaint Is a Gift, Second Edition: Recovering Customer Loyalty When Things Go Wrong

Brand: Blackstone on Brilliance Audio
Condition: New
Lead Time: 1 - 2 Business Days
Availability: In Stock
$14.99


Quantity:  

 


View More In Customer Relations.

 


Have questions about this item, or would like to inquire about a custom or bulk order?


If you have any questions about this product by Blackstone on Brilliance Audio, contact us by completing and submitting the form below. If you are looking for a specif part number, please include it with your message.

First Name:
Last Last:
Email Address:
Your Message:

Related Best Sellers


By Gildan Audio and Blackstone Audio
ean: 9781469066004, isbn: 1469066009,
[*Read by the author Peter Sheahan -- and Walter Dixon]People want to buy from, work for, and partner with companies that matter.So how do you build a company that matters?Companies and people that matter have successfully become the obvious choice i...

By Gildan Media, LLC
How businesses can harness the power of online consumer reviews. More than seventy percent of consumers now consult online reviews before making purchases, and they take those picks and pans very seriously. A disgruntled but ignorant customer on Yelp...

By Tantor Audio
ean: 9781400106172, isbn: 1400106176,
The bestselling author of What the CEO Wants You to Know teaches you how to rethink sales from the outside in.More than ever, these days, the sales process often turns into a war about price-a frustrating, unpleasant war that takes all the fun out of...

By Gildan Media, LLC
Loyal customers are the beating heart of every great business. So why do so many companies act like adrenaline junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have? Ever...

By Justin Sachs, Motivational Press and Blackstone Audio
ean: 9781504603584, isbn: 1504603583,
[Read by Scott Clem]Customer Loyalty is a collection of all the top real-world tools, strategies, and principles used by today's top brands to increase their customer loyalty and the overall lifetime value of their customers. Do you like Coca Cola or...

By McGraw-Hill Education on Brilliance Audio
ean: 9781543663716, isbn: 1543663710,
The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in AmericaMayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectation...

By HighBridge Audio
ean: 9781681684772, isbn: 1681684772,
As fandom sheds its longtime stigmas of geekiness and hysteria, fans are demanding more from the celebrities and brands they love. Digital tools have given all organizations?from traditional businesses to tech startups?direct, real-time access to the...

By Gildan Media and Blackstone Audio
ean: 9781469090931, isbn: 1469090937,
[Read by Sean Pratt] After listening to Leonardo Inghilleri and Micah Solomon's advice on winning customer loyalty, your bottom line will never have looked so good. In a tight market, your most powerful growth engine and your best protection from com...

By Gildan Media
ean: 9781469071015, isbn: 1469071010,
There's a reason they call it a convenience store- because it's convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller ...

By Gildan Media and Blackstone Audio
ean: 9781469029818, isbn: 1469029812,
[Read by Don Hagen] Whether you're a manager, a business owner, an executive, or CEO, True Alignment is an essential resource that will help you compete and succeed in today's complex and rapidly changing business environment. Alignment is the single...



Privacy Policy / Terms of Service
© 2018 - springbrookaudio.com. All Rights Reserved.