Login       My Wishlist
  My Cart
$0.00 / 0 items
 
Spring Brook Audio
The Best Audio Books on the Web
 
International Access
Global Shipping Options Available
  Our Catalog   Business & Money   Processes & Infrastructure   Customer Relations

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way


Super Savings Item! Save 39% on the Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Brilliance Audio at Spring Brook Audio. Hurry! Limited time offer. Offer valid only while supplies last. New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed


Product Description

New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.

Additional Information

Manufacturer:Brilliance Audio
Publisher:Brilliance Audio
Studio:Brilliance Audio
EAN:9781480595767
Item Size:0.5 x 6.75 x 6.75 inches
Package Weight:0.02 pounds
Package Size:5.25 x 0.5 x 0.5 inches

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Brilliance Audio

Buy Now:
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Brand: Brilliance Audio
4.4 out of 5 stars with 59 reviews
Condition: New
Lead Time: 1 - 2 Business Days
Availability: In Stock
$14.99
$9.22
You Save: 38%


Quantity:  

 


View More In Customer Relations.

 


Have questions about this item, or would like to inquire about a custom or bulk order?


If you have any questions about this product by Brilliance Audio, contact us by completing and submitting the form below. If you are looking for a specif part number, please include it with your message.

First Name:
Last Last:
Email Address:
Your Message:

Related Best Sellers


By Blackstone on Brilliance Audio
ean: 9781721332625, isbn: 1721332626,
Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers-even when you have to say no. The second edition features two brand...

By Gildan Audio and Blackstone Audio
ean: 9781469066004, isbn: 1469066009,
[*Read by the author Peter Sheahan -- and Walter Dixon]People want to buy from, work for, and partner with companies that matter.So how do you build a company that matters?Companies and people that matter have successfully become the obvious choice i...

By Gildan Media, LLC
How businesses can harness the power of online consumer reviews. More than seventy percent of consumers now consult online reviews before making purchases, and they take those picks and pans very seriously. A disgruntled but ignorant customer on Yelp...

By Tantor Audio
ean: 9781400106172, isbn: 1400106176,
The bestselling author of What the CEO Wants You to Know teaches you how to rethink sales from the outside in.More than ever, these days, the sales process often turns into a war about price-a frustrating, unpleasant war that takes all the fun out of...

By Gildan Media, LLC
Loyal customers are the beating heart of every great business. So why do so many companies act like adrenaline junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have? Ever...

By Justin Sachs, Motivational Press and Blackstone Audio
ean: 9781504603584, isbn: 1504603583,
[Read by Scott Clem]Customer Loyalty is a collection of all the top real-world tools, strategies, and principles used by today's top brands to increase their customer loyalty and the overall lifetime value of their customers. Do you like Coca Cola or...

By McGraw-Hill Education on Brilliance Audio
ean: 9781543663716, isbn: 1543663710,
The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in AmericaMayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectation...

By HighBridge Audio
ean: 9781681684772, isbn: 1681684772,
As fandom sheds its longtime stigmas of geekiness and hysteria, fans are demanding more from the celebrities and brands they love. Digital tools have given all organizations?from traditional businesses to tech startups?direct, real-time access to the...

By Gildan Media and Blackstone Audio
ean: 9781469090931, isbn: 1469090937,
[Read by Sean Pratt] After listening to Leonardo Inghilleri and Micah Solomon's advice on winning customer loyalty, your bottom line will never have looked so good. In a tight market, your most powerful growth engine and your best protection from com...

By Gildan Media
ean: 9781469071015, isbn: 1469071010,
There's a reason they call it a convenience store- because it's convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller ...



Privacy Policy / Terms of Service
© 2018 - springbrookaudio.com. All Rights Reserved.