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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way


Super Savings Item! Save 39% on the Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Brilliance Audio at Spring Brook Audio. Hurry! Limited time offer. Offer valid only while supplies last. New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed


Product Description

New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.

Additional Information

Manufacturer:Brilliance Audio
Publisher:Brilliance Audio
Studio:Brilliance Audio
EAN:9781480595767
Item Size:0.5 x 6.75 x 6.75 inches
Package Weight:0.02 pounds
Package Size:5.25 x 0.5 x 0.5 inches

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Brilliance Audio

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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Brand: Brilliance Audio
4.4 out of 5 stars with 59 reviews
Condition: New
Lead Time: 1 - 2 Business Days
Availability: In Stock
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