Exceptional Customer Service
How to put the WOW in your customer relationships and keep them for life! Today's business environment is getting more competitive every day. Customer loyalty is becoming a quaint, old-fashioned notion. Customers shop around. And service that wows the customer is crucial in securing new business and preserving those long-standing associations with valuable clients. The bottom line: satisfied customers equal success! Professional customer contact is a learned skill - something everyone in your organization can improve by developing new skills and keeping old ones well practiced. This popular, best-selling program provides the best advice available on how to wow your customers and keep people coming back to your business. WOW your customers with these new techniques:
* Why teamwork is dramatically important in providing service
* The secret of under-promising and over-delivering
* How to become a better listener and improve your telephone techniques
* Action steps for building a customized customer relationship
* How to respond to complaints and handle an angry customer The principles of conscientious, personalized customer service in this program will give you: the edge on your competitors, the insight to win new clients, and the practical know-how to keep them coming back indefinitely - to customize the relationship, to strengthen loyalty, and to always keep them satisfied!
|Manufacturer:||Fred Pryor Seminars|
|Publisher:||Fred Pryor Seminars|
|Studio:||Fred Pryor Seminars|
|Package Weight:||0.5 pounds|
|Package Size:||5.4 x 1.1 x 1.1 inches|
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By America Media International
ean: 9781932378214, isbn: 1932378219,
It is the first book to treat people pleasing as a serious psychological syndrome....