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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization: Library Edition


Free Shipping Included! Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization: Library Edition by Blackstone Audio Inc at Spring Brook Audio. Hurry! Limited time offer. Offer valid only while supplies last. In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and ultimately become ''walking billboards'' who will happily promote your brand. In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer


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In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and ultimately become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at the Ritz-Carlton as well as at Solomon's entertainment and technology company, Oasis, and has since proven itself in countless companies around the globe, from luxury giant Bulgari to value-sensitive auto-parts leader Carquest, and everywhere in between. Now listeners can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, "Leonardo and Micah's philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization." Filled with detailed, behind-the-scenes examples, the audiobook unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.

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Additional Information

Manufacturer:Blackstone Audio Inc
Publisher:Blackstone Audio Inc
Studio:Blackstone Audio Inc
EAN:9781469059396
Item Size:1.25 x 6 x 6 inches
Package Weight:0.58 pounds
Package Size:6 x 1.25 x 1.25 inches

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization: Library Edition by Blackstone Audio Inc

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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization: Library Edition

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