Login       My Wishlist
  My Cart
$0.00 / 0 items
 
Spring Brook Audio
The Best Audio Books on the Web
International Access
Global Shipping Options Available
  Our Catalog   Business & Money   Small Business & Entrepreneurship   Marketing

High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce


High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce by Gildan Media, LLC at Spring Brook Audio. Hurry! Limited time offer. Offer valid only while supplies last. In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectat


Product Description & Reviews

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don't. Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: Six major customer trends and what they mean for your business Eight unbreakable rules for social media customer service How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content The rising power of self-service - and how to design it properly How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide - online and off.

Features & Highlights

Additional Information

Manufacturer:Gildan Media, LLC
Publisher:Gildan Media, LLC
Studio:Gildan Media, LLC

High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce by Gildan Media, LLC

Buy Now:
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

4.0 out of 5 stars with 294 reviews
Condition: New
Lead Time: 1 - 2 Business Days
Availability: In Stock
$16.95


Quantity:  

 


View More In Marketing.

 


Have questions about this item, or would like to inquire about a custom or bulk order?


If you have any questions about this product, contact us by completing and submitting the form below. If you are looking for a specif part number, please include it with your message.

First Name:
Last Name:
Email Address:
Your Message:

Related Best Sellers


The Impact Equation: Are You Making Things Happen or Just Making Noise?
By Gildan Media, LLC
"Anyone can write a blog post, but not everyone can get it liked thirty-five thousand times, and not everyone can get seventy-five thousand subscriber...

Think Like Zuck: The Five Business Secrets of Facebook's Improbably Brilliant CEO Mark Zuckerberg
By McGraw-Hill Education
If Facebook were a country, it would be the third largest in the world. Facebook accounts for one of every seven minutes spent online. More than one b...

Leading the Learning Revolution: The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
By Gildan Media, LLC
Lifelong learning has become a multibillion-dollar business, with more than 60 million adults currently engaged in webinars, webcasts, in-house traini...

True Story: How to Combine Story and Action to Transform Your Business
By HighBridge, a division of Recorded Books
Today's most successful businesses are storydoers. They create products and services that, from the very beginning, are manifestations of an authentic...

Marketing Judo Live - Audio CD
By Red Audio
sku: HH-011-82-7774207, ean: 9780273663829, isbn: 0273663828,
In front of a live audience of business people, the authors of Marketing Judo inspire anybody who wants to build a brand or business but doesn't have ...

Outsmarting Goliath: How to Achieve Equal Footing with Companies that are Bigger, Richer, Older, and Better Known
By Blackstone Audio, Inc.
Outsmarting Goliath confronts this paradox: Many of today's consumers--potential customers--turn automatically to brand name products and services, fo...

Act Now
By Audible Studios
The Ginsu Knife, the Great Wok of China, the Food Saver, Tony Little's Ab Isolator--all have sold millions and have become household names thanks to K...

Killing Giants: 10 Strategies to Topple the Goliath in Your Industry
By Gildan Media, LLC
Everyone thought Eric Ryan and Adam Lowry were crazy to start Method, a new cleaning products company. The category had long been dominated by P&G, Un...

Guerrilla Marketing
By Houghton Mifflin
ean: 9780395854228, isbn: 0395854229,
Interactive CD: Smart Tool for Building a More Profitable Business

Focus: The Future of Your Company Depends on It
By HarperAudio
If your company has lost the focus it once had, here are clear solutions for moving your organization back to its key service and discarding everythin...



Privacy Policy / Terms of Service / Accessibility Statement
© 2019 - springbrookaudio.com. All Rights Reserved.