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Customer Relations - 799 - Blowout Sale! Save up to 76%


Blowout Sale! Up to 76% off on Customer Relations at Spring Brook Audio. Top brands include Brilliance Audio, Blackstone on Brilliance Audio, Gildan Audio and Blackstone Audio, Gildan Media, LLC, Tantor Audio, Justin Sachs, Motivational Press and Blackstone Audio, McGraw-Hill Education on Brilliance Audio, HighBridge Audio, Gildan Media and Blackstone Audio, Gildan Media, Audible Studios, Berrett-Koehler Publishers, Blackstone Audio, Inc., HarperCollins Leadership on Brilliance Audio, Unknown, & Made for Success, Inc. and Blackstone Audio, Inc.. Hurry! Limited time offers. Offers valid only while supplies last.



Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
By Brilliance Audio
In Stock
$14.99
$9.22
You Save: 38%

ean: 9781480595767, isbn: 1480595764,

4.4 out of 5 stars with 59 reviews
New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leaders...


A Complaint Is a Gift, Second Edition: Recovering Customer Loyalty When Things Go Wrong
A Complaint Is a Gift, Second Edition: Recovering Customer Loyalty When Things Go Wrong
By Blackstone on Brilliance Audio
In Stock
$14.99

ean: 9781721332625, isbn: 1721332626,

Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers-even when you have to say no. The second edition features two brand...


Matter: Move Beyond the Competition, Create More Value, and Become the Obvious Choice
Matter: Move Beyond the Competition, Create More Value, and Become the Obvious Choice
By Gildan Audio and Blackstone Audio
In Stock
$35.00
$19.81
You Save: 43%

ean: 9781469066004, isbn: 1469066009,

4.0 out of 5 stars with 24 reviews
[*Read by the author Peter Sheahan -- and Walter Dixon]People want to buy from, work for, and partner with companies that matter.So how do you build a company that matters?Companies and people that matter have successfully become the obvious choice i...


Everyone's a Critic: Winning Customers in a Review-Driven World
Everyone's a Critic: Winning Customers in a Review-Driven World
By Gildan Media, LLC
In Stock
$19.95
How businesses can harness the power of online consumer reviews. More than seventy percent of consumers now consult online reviews before making purchases, and they take those picks and pans very seriously. A disgruntled but ignorant customer on Yelp...


What the Customer Wants You to Know: How Everybody Needs to Think Differently about Sales
What the Customer Wants You to Know: How Everybody Needs to Think Differently about Sales
By Tantor Audio
In Stock
$24.99
$9.90
You Save: 60%

ean: 9781400106172, isbn: 1400106176,

4.7 out of 5 stars with 22 reviews
The bestselling author of What the CEO Wants You to Know teaches you how to rethink sales from the outside in.More than ever, these days, the sales process often turns into a war about price-a frustrating, unpleasant war that takes all the fun out of...


Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
By Gildan Media, LLC
In Stock
$17.95
Loyal customers are the beating heart of every great business. So why do so many companies act like adrenaline junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have? Ever...


Customer Loyalty: Top Strategies for Increasing Your Company's Bottom Line
Customer Loyalty: Top Strategies for Increasing Your Company's Bottom Line
By Justin Sachs, Motivational Press and Blackstone Audio
In Stock
$19.95
$4.77
You Save: 76%

ean: 9781504603584, isbn: 1504603583,

4.3 out of 5 stars with 44 reviews
[Read by Scott Clem]Customer Loyalty is a collection of all the top real-world tools, strategies, and principles used by today's top brands to increase their customer loyalty and the overall lifetime value of their customers. Do you like Coca Cola or...


Management Lessons from Mayo Clinic: Inside One of the Most Admired Service Organizations
Management Lessons from Mayo Clinic: Inside One of the Most Admired Service Organizations
By McGraw-Hill Education on Brilliance Audio
In Stock
$29.99
$16.73
You Save: 44%

ean: 9781543663716, isbn: 1543663710,

4.6 out of 5 stars with 22 reviews
The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in AmericaMayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectation...


Superfandom: How Our Obsessions Are Changing What We Buy and Who We Are
Superfandom: How Our Obsessions Are Changing What We Buy and Who We Are
By HighBridge Audio
In Stock
$34.99
$20.24
You Save: 42%

ean: 9781681684772, isbn: 1681684772,

4.0 out of 5 stars with 49 reviews
As fandom sheds its longtime stigmas of geekiness and hysteria, fans are demanding more from the celebrities and brands they love. Digital tools have given all organizations?from traditional businesses to tech startups?direct, real-time access to the...


Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
By Gildan Media and Blackstone Audio
In Stock
$40.00
$23.20
You Save: 42%

ean: 9781469090931, isbn: 1469090937,

4.0 out of 5 stars with 56 reviews
[Read by Sean Pratt] After listening to Leonardo Inghilleri and Micah Solomon's advice on winning customer loyalty, your bottom line will never have looked so good. In a tight market, your most powerful growth engine and your best protection from com...


The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
By Gildan Media
In Stock
$29.99

ean: 9781469071015, isbn: 1469071010,

There's a reason they call it a convenience store- because it's convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller ...


True Alignment: Linking Company Culture with Customer Needs for Extraordinary Results
True Alignment: Linking Company Culture with Customer Needs for Extraordinary Results
By Gildan Media and Blackstone Audio
In Stock
$35.00
$15.26
You Save: 56%

ean: 9781469029818, isbn: 1469029812,

4.8 out of 5 stars with 51 reviews
[Read by Don Hagen] Whether you're a manager, a business owner, an executive, or CEO, True Alignment is an essential resource that will help you compete and succeed in today's complex and rapidly changing business environment. Alignment is the single...


Igniting Customer Connections: Fire up Your Company's Growth by Multiplying Customer Experience & Engagement
Igniting Customer Connections: Fire up Your Company's Growth by Multiplying Customer Experience & Engagement
By Audible Studios
In Stock
$19.95
A new data-driven approach to building customer relationships that fuel sustainable business growth. Igniting Customer Connections explores how organizations of all sizes can build powerful and profitable customer relationships in a today's increasin...


Wired and Dangerous: How Your Customers Have Changed and What to Do About It
Wired and Dangerous: How Your Customers Have Changed and What to Do About It
By Berrett-Koehler Publishers
In Stock
$17.95
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, fickle, vocal, wired, and vain, they have very little tolerance for error and are ready to spread the wor...


The Experience Economy, Updated Edition (Library Edition)
The Experience Economy, Updated Edition (Library Edition)
By Blackstone Audio, Inc.
In Stock
$90.00
$44.09
You Save: 51%

ean: 9781470880361, isbn: 1470880369,

4.5 out of 5 stars with 43 reviews
[Library Edition Audiobook CD in vinyl case.][*Includes a Bonus CD with charts and graphs][Read by Alan Sklar] In 1999 Joseph Pine and James Gilmore offered readers the idea of the experience economy as a new way to connect with customers and secure ...


Fierce Loyalty: Cracking the Code to Customer Devotion
By HarperCollins Leadership on Brilliance Audio
In Stock
$24.99

ean: 9781721348251, isbn: 1721348255,

In business, if people merely like you, you’re in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline team is the key to building raving fans. To thrive in today’s economy, ...


Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
By Unknown
In Stock
$16.95
The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attractin...


Ultimate Customer Service: Customer Service Essentials for Loyal Customers (Made for Success Collection)
Ultimate Customer Service: Customer Service Essentials for Loyal Customers (Made for Success Collection)
By Made for Success, Inc. and Blackstone Audio, Inc.
In Stock
$32.95
$9.11
You Save: 72%

ean: 9781441783103, isbn: 1441783105,

4.0 out of 5 stars with 12 reviews
Includes a bonus DVD and a PDF workbook! Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service. Now, you can get the world's top cus...


The Referral Engine: Teaching Your Business to Market Itself (Your Coach in a Box)
The Referral Engine: Teaching Your Business to Market Itself (Your Coach in a Box)
By Gildan Media
In Stock
$29.98
$21.63
You Save: 28%

ean: 9781596597570, isbn: 1596597577,

4.8 out of 5 stars with 17 reviews
The small business guru behind Duct Tape Marketing shares his most valuable lesson: how to get your customers to do your best marketing for youThe power of glitzy advertising and elaborate marketing campaigns is on the wane; word-of-mouth referrals a...


The Automatic Customer: Creating a Subscription Business in Any Industry
The Automatic Customer: Creating a Subscription Business in Any Industry
By Gildan Media
In Stock
$30.00
$25.72
You Save: 14%

ean: 9781469062006, isbn: 1469062003,

4.2 out of 5 stars with 36 reviews
The lifeblood of your business is repeat customers. But customers can be fickle, markets shift, and competitors are ruthless. So how do you ensure a steady flow of repeat business? The secret-no matter what industry you're in-is finding and keeping a...



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