Customer Relations - 799 - Blowout Sale! Save up to 76%
Blowout Sale! Up to 76% off on Customer Relations at Spring Brook Audio. Top brands include Brilliance Audio, Blackstone on Brilliance Audio, Gildan Audio and Blackstone Audio, Gildan Media, LLC, Tantor Audio, Justin Sachs, Motivational Press and Blackstone Audio, McGraw-Hill Education on Brilliance Audio, HighBridge Audio, Gildan Media and Blackstone Audio, Gildan Media, Audible Studios, Berrett-Koehler Publishers, Blackstone Audio, Inc., HarperCollins Leadership on Brilliance Audio, Unknown, & Made for Success, Inc. and Blackstone Audio, Inc.. Hurry! Limited time offers. Offers valid only while supplies last.
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
You Save: 38%
ean: 9781480595767, isbn: 1480595764,
4.4 out of 5 stars with 59 reviews
New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leaders...
A Complaint Is a Gift, Second Edition: Recovering Customer Loyalty When Things Go Wrong
By Blackstone on Brilliance Audio
ean: 9781721332625, isbn: 1721332626,
4.3 out of 5 stars with 160 reviews
Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers-even when you have to say no. The second edition features two brand...
Matter: Move Beyond the Competition, Create More Value, and Become the Obvious Choice
By Gildan Audio and Blackstone Audio
You Save: 43%
ean: 9781469066004, isbn: 1469066009,
4.0 out of 5 stars with 24 reviews
[*Read by the author Peter Sheahan -- and Walter Dixon]People want to buy from, work for, and partner with companies that matter.So how do you build a company that matters?Companies and people that matter have successfully become the obvious choice i...
Everyone's a Critic: Winning Customers in a Review-Driven World
4.8 out of 5 stars with 128 reviews
How businesses can harness the power of online consumer reviews. More than seventy percent of consumers now consult online reviews before making purchases, and they take those picks and pans very seriously. A disgruntled but ignorant customer on Yelp...
What the Customer Wants You to Know: How Everybody Needs to Think Differently about Sales
You Save: 60%
ean: 9781400106172, isbn: 1400106176,
4.7 out of 5 stars with 22 reviews
The bestselling author of What the CEO Wants You to Know teaches you how to rethink sales from the outside in.More than ever, these days, the sales process often turns into a war about price-a frustrating, unpleasant war that takes all the fun out of...
Customer Loyalty: Top Strategies for Increasing Your Company's Bottom Line
By Justin Sachs, Motivational Press and Blackstone Audio
You Save: 76%
ean: 9781504603584, isbn: 1504603583,
4.3 out of 5 stars with 44 reviews
[Read by Scott Clem]Customer Loyalty is a collection of all the top real-world tools, strategies, and principles used by today's top brands to increase their customer loyalty and the overall lifetime value of their customers. Do you like Coca Cola o...
Management Lessons from Mayo Clinic: Inside One of the Most Admired Service Organizations
By McGraw-Hill Education on Brilliance Audio
You Save: 44%
ean: 9781543663716, isbn: 1543663710,
4.6 out of 5 stars with 22 reviews
The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in AmericaMayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectation...
Superfandom: How Our Obsessions Are Changing What We Buy and Who We Are
You Save: 42%
ean: 9781681684772, isbn: 1681684772,
4.0 out of 5 stars with 49 reviews
As fandom sheds its longtime stigmas of geekiness and hysteria, fans are demanding more from the celebrities and brands they love. Digital tools have given all organizations?from traditional businesses to tech startups?direct, real-time access to the...
Wired and Dangerous: How Your Customers Have Changed and What to Do About It
By Berrett-Koehler Publishers
4.7 out of 5 stars with 200 reviews
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, fickle, vocal, wired, and vain, they have very little tolerance for error and are ready to spread the wor...
The Experience Economy, Updated Edition (Library Edition)
By Blackstone Audio, Inc.
You Save: 51%
ean: 9781470880361, isbn: 1470880369,
4.5 out of 5 stars with 43 reviews
[Library Edition Audiobook CD in vinyl case.][*Includes a Bonus CD with charts and graphs][Read by Alan Sklar] In 1999 Joseph Pine and James Gilmore offered readers the idea of the experience economy as a new way to connect with customers and secure ...
Fierce Loyalty: Cracking the Code to Customer Devotion
By HarperCollins Leadership on Brilliance Audio
ean: 9781721348251, isbn: 1721348255,
4.2 out of 5 stars with 18 reviews
In business, if people merely like you, you’re in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline team is the key to building raving fans. To thrive in today’s economy, ...
The Referral Engine: Teaching Your Business to Market Itself (Your Coach in a Box)
You Save: 28%
ean: 9781596597570, isbn: 1596597577,
4.8 out of 5 stars with 17 reviews
The small business guru behind Duct Tape Marketing shares his most valuable lesson: how to get your customers to do your best marketing for youThe power of glitzy advertising and elaborate marketing campaigns is on the wane; word-of-mouth referrals a...
The Automatic Customer: Creating a Subscription Business in Any Industry
You Save: 14%
ean: 9781469062006, isbn: 1469062003,
4.2 out of 5 stars with 36 reviews
The lifeblood of your business is repeat customers. But customers can be fickle, markets shift, and competitors are ruthless. So how do you ensure a steady flow of repeat business? The secret-no matter what industry you're in-is finding and keeping ...
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