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Extreame Savings! Up to 43% off on Customer Relations at Spring Brook Audio, Page 3. Top brands include Random House Audio, Audible Studios, Unknown, Penguin Audio, Brilliance Audio, Tantor Audio, Hachette Audio, Brand: Victory Audio Video Services, Brand: Simon n Schuster Audio, Brand: Random House Audio, Fred Pryor Seminars, & America Media International. Hurry! Limited time offers. Offers valid only while supplies last.
Exceeding Customer Expectations
4.2 out of 5 stars with 100 reviews
What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nationnation’s #1 car rental company, Enterprise Rent-A-Car. Drawing upon the secrets time-tested strategies th
Inspired: How to Create Tech Products Customers Love, Second Edition
4.4 out of 5 stars with 26 reviews
How do today's most successful tech companies - Amazon, Google, Facebook, Netflix, Tesla - design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently from the vast majority of tech companies. In Inspired, technology product management thought leader Marty Cagan provides listeners with a master class in how to structure and staff a vibrant and successful product organization and how to
The Trusted Advisor
4.2 out of 5 stars with 178 reviews
In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of your discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford.
The key to professional success, they argue, is the ability to earn the trust and confidence of clients. The creation of trust is what earns the right to influence clients; trust is also at the
Never Lose a Customer Again
4.3 out of 5 stars with 242 reviews
Popular speaker and consultant Joey Coleman talks to companies all over the country about how to turn a one-time purchase into a lifelong customer.
Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale. During that brief window, as quickly as the customer experiences joy, euphoria, and excitement, buyer's remorse sets in. Twenty to 70 percent of newly acquired customers won't make another purchase because a company neglected them
Raise the Bar: An Action-Based Method for Maximum Customer Reactions
4.5 out of 5 stars with 118 reviews
If there's anyone who can prevent a bar or restaurant from going belly-up, it's Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants.
As host and executive producer of Spike TV's Bar Rescue, a documentary-style series, Taffer gives struggling bars one last chance to succeed with a mixture of business acumen and
Delivering Happiness: A Path to Profits, Passion, and Purpose
4.9 out of 5 stars with 277 reviews
In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand.
Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer
By Brand: Random House Audio
ean: 9780553470277, isbn: 0553470272,
4.9 out of 5 stars with 299 reviews
The art of developing the long-term customer relationships that are the lifeblood of every successful enterprise. ''Sewell's fundamentals are to an entrepreneur what the three R's are to a teacher...required reading.'' -- Harvey Mackay, author of Swim with the Sharks
Exceptional Customer Service
ean: 9781933328409, isbn: 1933328401,
4.8 out of 5 stars with 277 reviews
Exceptional Customer Service How to put the WOW in your customer relationships and keep them for life! Today's business environment is getting more competitive every day. Customer loyalty is becoming a quaint, old-fashioned notion. Customers shop around. And service that wows the customer is crucial in securing new business and preserving those long-standing associations with valuable clients. The bottom line: satisfied customers equal success! Professional customer contact is a learned skill
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